Flattening The Curve
In an effort to flatten the curve, all retail locations are closed to walk-in traffic until further notice effective Thursday March 19th, 2020.
Despite the closure, we are available and ready to service your insurance needs via phone and email for ICBC Autoplan, and all other types of personal and business insurance. We encourage customers who require new vehicle registrations, plates or transfers to coordinate with our Fleetwood and Langley locations, and pick-up any required documents from our Drive-Thru Insurance Windows.
Please visit us here for a list of branch locations, relevant contact information, and revised operating hours.
ICBC has temporarily allowed brokers to process the following transactions by phone:
- Policy changes
- Storage policies
- Temporary operating permits
Document signatures will be accepted electronically and policy documents may be emailed to you. Any required decals will be mailed to you once the transaction is complete, or delivered same-day by one of our team members wherever possible. Be sure when you call that you have your driver’s license and your current insurance documents ready to help us authenticate and complete your transaction.
How You Can Help
We understand the challenges Canadians are facing right now. By following the recommended practices, such as washing your hands more frequently with soap and water, using proper coughing and sneezing etiquette, we can all help prevent the spread of any illness, including COVID-19.
Visit the BC Centre for Disease Control to learn more about COVID-19 (coronavirus), including preventative measures and when to seek medical attention.
Our teams are actively monitoring the global health situation, and will continue to update our COVID-19 approach to ensure our customers and employees are protected. We will be providing updates via social media and on our website.